Service

Cleaning Coordination & Hands-Off Operations

About the service

At TOMC, we believe operational management is more than just scheduling cleaners—it's about creating a completely hands-off experience where you do nothing except receive payouts. Our approach removes every operational task from your plate: cleaning coordination, maintenance management, owner communication, and system access. Cleaning fees are paid by guests, not you, eliminating one of the biggest ongoing costs of STR management. We use structured onboarding via an automated portal that handles contracts, payment setup, and property details in one seamless flow, ensuring fast setup with systems beginning immediately after signing. Whether managing one property or ten, we bring a meticulous focus on operational efficiency, clear visibility, and zero-hassle execution. You retain full financial control with direct payouts while we handle everything else.

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What’s include in the services?

Full Cleaning Coordination (Scheduling, Quality Checks) – We manage the entire cleaning process from start to finish. Cleaners are scheduled automatically after every checkout, quality checks are conducted via photo verification, and turnovers are coordinated to ensure your property is guest-ready for the next arrival. You never chase a cleaner or worry about standards.

  • Guest-Paid Cleaning Fees (Zero Cost to Owners) – Cleaning fees are built into the guest's booking price, not deducted from your payout. This means you have zero cleaning costs—guests fund the turnover, and we coordinate the execution. This alone can save you £100-150+ per month compared to owner-funded cleaning models.

  • Vetted Cleaner Partnerships Nationwide – We work with vetted, professional cleaning partners across the UK. Whether your property is in London, Manchester, Edinburgh, or the Cotswolds, we have reliable cleaners in place to handle turnovers consistently and professionally.

  • Turnover Coordination and Quality Inspections – Every turnover is coordinated with precision. We schedule cleaners, confirm completion, review quality via photo inspections, and flag any issues before the next guest arrives. Turnovers happen seamlessly without your involvement.

  • Maintenance Coordination When Needed – When maintenance issues arise (broken appliances, heating problems, leaks), we coordinate repairs through trusted local vendors. You're informed of the issue and resolution, but you don't have to chase contractors or manage timelines.

  • Structured Onboarding Via Automated Portal – Onboarding is fast and seamless. You complete the contract, set up direct debit, and provide property details through one automated portal. No back-and-forth emails, no paper forms—everything is handled digitally in one flow.

  • Fast Setup (Systems Begin Immediately After Signing) – We don't delay. Once your onboarding is complete, systems begin setup immediately. Listings are optimized, pricing strategies are implemented, and operational processes start within days, not weeks.

  • Clear Visibility: Access to Bookings, Performance, Revenue Tracking – You're never in the dark. You have access to view all bookings, performance metrics, and revenue data at any time. Full transparency with zero effort required on your part.

  • Dedicated Owner Communication (WhatsApp Priority Access on Higher Tiers) – You get direct communication channels for questions or updates. Higher-tier plans include priority WhatsApp access for immediate responses when needed. Clear communication without overwhelming you with unnecessary updates.

At TOMC, we don't just coordinate operations—we create a completely hands-off experience where you do nothing except receive direct payouts while retaining full financial control and clear visibility.

Let’s Work Together

We're here to help you bring your construction project to life! Whether you have questions, want to discuss your ideas.