Service
Full Guest Communication & Contractor Booking Channels
About the service
At TOMC, we believe guest communication is more than just answering messages—it's about creating seamless experiences that protect your reviews, reduce friction, and drive repeat bookings. Our approach combines lightning-fast response times, proactive issue resolution, and strategic review management to ensure every guest interaction strengthens your listing performance. We handle the complete guest journey from first enquiry to final review, giving you a completely hands-off experience while maintaining professional service standards. Beyond leisure bookings, we provide access to contractor and corporate booking channels that drive longer stays, reduce turnover costs, and create consistent occupancy throughout the year. Whether managing a city apartment or countryside retreat, we bring a meticulous focus on guest satisfaction and operational efficiency.
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What’s include in the services?
Full Guest Communication (Enquiry → Checkout → Review) – We handle every touchpoint in the guest journey. From answering initial enquiries and confirming bookings to coordinating check-in, managing in-stay requests, and following up post-checkout, your guests receive professional communication at every stage without you lifting a finger.
Average Response Time: <15 Minutes – Speed matters. Our average response time is under 15 minutes, ensuring guests get fast answers to questions, booking confirmations are sent immediately, and issues are resolved before they escalate. Fast responses improve conversion rates and protect your Superhost status.
Pre-Arrival Instructions and Check-In Coordination – We send pre-arrival instructions with check-in details, property access codes, WiFi passwords, and house rules. Check-in coordination is handled seamlessly, reducing guest confusion and minimizing support requests.
In-Stay Support and Issue Resolution – When guests have questions or issues during their stay, we handle them immediately. Whether it's a WiFi problem, heating query, or noise complaint, we resolve issues before they turn into negative reviews.
Review Management and Strategic Responses – Reviews drive your listing's performance. We manage the review process by sending strategic post-stay messages encouraging positive reviews, responding professionally to negative feedback, and maintaining your overall rating.
Access to Contractor Booking Channels for Longer Stays – Standard leisure bookings create constant turnover. We provide access to contractor booking channels that deliver 30-60+ day stays from construction workers, medical staff, and project-based professionals, reducing turnover costs and increasing stability.
Corporate Booking Channel Access for Consistent Occupancy – Corporate travelers need temporary accommodation for relocations, training programs, and extended business trips. We connect your property to corporate booking channels that drive consistent demand beyond typical leisure seasons.
Booking Confirmations and Calendar Management – Every booking is confirmed immediately with clear instructions. We manage your calendar across all platforms, ensuring availability is accurate, bookings don't overlap, and guests have confidence in their reservation.
Guest Screening and Damage Prevention Protocols – Not every booking request should be accepted. We screen guests for red flags (new accounts, no reviews, suspicious messaging), protecting your property from potential damage or rule violations.
At TOMC, we don't just manage guest communication—we create seamless experiences that protect your reviews, reduce your workload, and drive consistent occupancy from multiple booking channels.
Let’s Work Together
We're here to help you bring your construction project to life! Whether you have questions, want to discuss your ideas.